Account Terms

ACCOUNT TERMS OF THE SOFT TENNIS SHOP STORE

Terms of 18.07.2026.

This is a translation provided for convenience. The Polish version of these terms is the binding one.

Table of contents

• § 1 Definitions
• § 2 Contacting the Service Provider
• § 3 Technical requirements
• § 4 The Account
• § 5 Complaints
• § 6 Right of withdrawal
• § 7 Personal data
• § 8 Changes to the Terms or the Account
• § 9 Final provisions

§ 1 Definitions

Consumer – a Service Recipient who is a natural person who has concluded an Account contract under these Terms, or is taking steps towards concluding one, without a direct connection with their business or professional activity.

Account – a digital service within the meaning of the Act on consumer rights, provided free of charge by electronic means by the Service Provider to the Service Recipient, through which the Service Recipient may use additional Store functions.

Privileged Entrepreneur – a Service Recipient who is a natural person concluding an Account contract under these Terms (or taking steps towards concluding one) directly connected with their business activity, but not of a professional character for them.

Terms – these Account terms.

Store – the Soft Tennis Shop online store operated by the Service Provider at soft-tennis.eu.

Service Recipient – any entity that has concluded an Account contract or is taking steps towards concluding one.

Privileged Service Recipient – a Service Recipient who is a Consumer or a Privileged Entrepreneur.

Service Provider – HORCHA Spółka z ograniczoną odpowiedzialnością with its registered office at ul. Sadowa 21, 05-825 Grodzisk Mazowiecki, Poland, entered in the National Court Register (register of entrepreneurs) kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000371294, NIP (VAT ID) 5291788833, REGON 142689307, share capital PLN 5,000.00.

Act on consumer rights – the Polish Act of 30 May 2014 on consumer rights.

§ 2 Contacting the Service Provider

1. Postal address: ul. Sadowa 21, 05-825 Grodzisk Mazowiecki, Poland.
2. E-mail address: michal.boniecki@horcha.pl.
3. The cost of data transmission incurred by the Service Recipient results from the basic tariff of the internet service provider whose services the Service Recipient uses.

§ 3 Technical requirements

1. For the Account to function properly and to create it, you need: an active e-mail account, a device with internet access, and a web browser supporting JavaScript and cookies.

§ 4 The Account

1. Creating an Account is entirely voluntary and at the discretion of the Service Recipient.
2. The Account gives the Service Recipient additional possibilities, such as: browsing order history, checking order status, downloading invoices, editing their own data and addresses, saving favourite products and shopping lists, participating in the loyalty program, reporting returns and complaints, and managing consents and notification preferences.
3. To create an Account, the relevant form in the Store should be completed.
4. At the moment the Account is created, a contract for maintaining the Account is concluded for an indefinite period between the Service Recipient and the Service Provider under the rules set out in the Terms.
5. The Service Provider begins providing the Account service immediately after the Account contract is concluded.
6. The Service Recipient may resign from the Account at any time without incurring any costs.
7. To delete the Account, use the relevant function in the Account, if available, or send a resignation to the Service Provider's e-mail address given in § 2 of the Terms, which will result in the immediate deletion of the Account and termination of the Account contract.

§ 5 Complaints

I. General provisions

1. The Service Provider requests that complaints concerning the Account be submitted to the postal or electronic address indicated in § 2 of the Terms.
2. The Service Provider will respond to a complaint within 14 days of receiving it.

II. Privileged Service Recipients

1. The Service Provider is liable towards the Privileged Service Recipient for the conformity of performance with the contract, as provided for by generally applicable law, in particular the provisions of the Act on consumer rights.
2. In the event of improper performance of the Account contract by the Service Provider, the Privileged Service Recipient may exercise the rights regulated in Chapter 5b of the Act on consumer rights.
3. If the Service Provider has not delivered the digital service, the Privileged Service Recipient may call on it to deliver it. If, despite this, the Service Provider does not deliver the digital service without delay or within an additional, expressly agreed period, the Privileged Service Recipient may withdraw from the Account contract.
4. The Privileged Service Recipient may withdraw from the Account contract without calling for delivery of the digital service if: it is clear from the Service Provider's declaration or the circumstances that it will not deliver the digital service, or if the agreed delivery date of the digital service was of significant importance to the Privileged Service Recipient and the Service Provider did not deliver it by that date.
5. The Service Provider is liable for non-conformity with the contract of a digital service delivered on a continuous basis, which occurred or became apparent during the time the service was to be delivered under the contract.
6. If the digital service is not in conformity with the Account contract, the Privileged Service Recipient may demand that it be brought into conformity with that contract.
7. In the event of non-conformity of the digital service with the contract, the Privileged Service Recipient is obliged to cooperate with the Service Provider, to a reasonable extent and using the technical means least burdensome for them, to determine whether the non-conformity results from the characteristics of the Privileged Service Recipient's digital environment.
8. Additionally, if the digital service is not in conformity with the Account contract, the Privileged Service Recipient may submit a declaration of withdrawal from that contract where: bringing it into conformity is impossible or requires excessive costs pursuant to Article 43m(2) and (3) of the Act on consumer rights; the Service Provider has not brought the service into conformity with the contract within a reasonable time and without excessive inconvenience; the non-conformity persists despite attempts to remedy it; the non-conformity is significant enough to justify withdrawal without first demanding that the service be brought into conformity; or it is clear from the Service Provider's declaration or the circumstances that it will not bring the service into conformity within a reasonable time or without excessive inconvenience.

III. Out-of-court complaint and redress procedures

1. The Service Provider informs the Consumer of the possibility of using out-of-court complaint and redress procedures. The Consumer may use, among others: the assistance of the relevant European Consumer Centre, mediation conducted by the locally competent Voivodeship Inspectorate of Trade Inspection, and the assistance of a permanent consumer arbitration court.
2. The above provision is for information purposes; the use of out-of-court methods is voluntary for both parties.
3. The Consumer may additionally use the free assistance of a municipal or district consumer ombudsman.

§ 6 Right of withdrawal

1. The Privileged Service Recipient has the right to withdraw from the Account contract concluded with the Service Provider within 14 days without giving any reason.
2. The withdrawal period expires 14 days from the day the contract is concluded.
3. To exercise the right of withdrawal, the Privileged Service Recipient must inform the Service Provider, using the contact details given in § 2 of the Terms, of their decision by way of an unequivocal declaration (for example, a letter sent by post or e-mail).
4. To meet the deadline, it is sufficient to send the information before it expires.

§ 7 Personal data

1. The controller of personal data provided by the Service Recipient in connection with concluding the Account contract is the Service Provider. Detailed information can be found in the Privacy Policy available in the Store.
2. The purpose of processing the Service Recipient's data is maintaining the Account. The basis for processing is the Account contract or actions taken at the Service Recipient's request aimed at concluding it (Article 6(1)(b) GDPR), as well as the Service Provider's legitimate interest in processing data to establish, pursue or defend possible claims (Article 6(1)(f) GDPR).
3. Providing data is voluntary, but necessary to conclude the Account contract.
4. Data will be processed until: the Account contract ceases to be in force; the possibility of pursuing claims related to the Account ceases; an objection to processing is accepted — depending on what applies in the given case.
5. The Service Recipient has the right to demand: access to their personal data, its rectification, erasure, restriction of processing, transfer of data to another controller, and the right to object at any time to processing based on Article 6(1)(f) GDPR.
6. To exercise their rights, the Service Recipient should contact the Service Provider.
7. If the Service Recipient considers that their data is being processed unlawfully, they may lodge a complaint with the President of the Personal Data Protection Office (UODO).

§ 8 Changes to the Terms or the Account

1. The Service Provider reserves the right to amend the Terms only for important reasons, understood as: a change in the Account's functionality requiring modification of the Terms; a change in the law affecting the performance of the contract, or the adaptation of services to recommendations, guidelines, orders, rulings, decisions, interpretations or resolutions of authorised public authorities; a change in the Service Provider's contact or identification details.
2. Information about a planned amendment to the Terms will be sent to the e-mail address assigned to the Account at least 7 days before the changes take effect.
3. If the Service Recipient does not object to the planned changes before they take effect, it is assumed that they accept them, which does not prevent termination of the contract in the future.
4. If the Service Recipient does not accept the planned changes, they should send information to that effect to the Service Provider's e-mail address given in § 2 of the Terms, which will result in the termination of the Account contract at the moment the planned changes take effect.
5. The Service Provider may make a change to the Account that is not necessary to maintain its conformity with the contract, for a reason indicated in point 1 or due to a change in the Account's functionality. Such a change involves no costs for the Privileged Service Recipient; points 2–4 apply accordingly.
6. If a change referred to in point 5 significantly and negatively affects the Privileged Service Recipient's access to or use of the Account, the Service Provider will send to their e-mail address, with appropriate advance notice and on a durable medium, information about the characteristics and date of the change and the rights available to them.

§ 9 Final provisions

1. The Service Recipient is prohibited from providing unlawful content.
2. The Account contract is concluded in Polish.
3. The contract is governed by Polish law, subject to point 4.
4. The choice of Polish law for a contract concluded with a Consumer does not revoke or limit the Consumer's rights under mandatory provisions of law applicable in situations where no choice of law is made. If the applicable national provisions provide broader protection, the broader protection applies.
5. In the event of a dispute with a Service Recipient who is not a Privileged Service Recipient, the competent court will be the court competent for the Service Provider's registered office.