Newsletter Terms

NEWSLETTER TERMS OF THE SOFT TENNIS SHOP STORE

Terms of 18.07.2026.

This is a translation provided for convenience. The Polish version of these terms is the binding one.

Table of contents

• § 1 Definitions
• § 2 Contacting the Service Provider
• § 3 Technical requirements
• § 4 The Contract
• § 5 Complaints
• § 6 Right of withdrawal from the Contract
• § 7 Personal data
• § 8 Changes to the Terms or the Newsletter
• § 9 Final provisions

§ 1 Definitions

Consumer – a Service Recipient who is a natural person who has concluded the Contract, or is taking steps towards concluding it, without a direct connection with their business or professional activity.

Newsletter – messages concerning the Store, including information about new products, promotions and equipment advice, delivered free of charge to the Service Recipient by the Service Provider under the Contract, constituting digital content within the meaning of the Act on consumer rights.

Privileged Entrepreneur – a Service Recipient who is a natural person concluding the Contract (or taking steps towards concluding it) directly connected with their business activity, but not of a professional character for them.

Terms – these terms.

Store – the Soft Tennis Shop online store operated by the Service Provider at soft-tennis.eu.

Contract – the contract for the delivery of the Newsletter.

Service Recipient – any entity that has concluded the Contract or is taking steps towards concluding it.

Privileged Service Recipient – a Service Recipient who is a Consumer or a Privileged Entrepreneur.

Service Provider – HORCHA Spółka z ograniczoną odpowiedzialnością with its registered office at ul. Sadowa 21, 05-825 Grodzisk Mazowiecki, Poland, entered in the National Court Register (register of entrepreneurs) kept by the District Court for the Capital City of Warsaw in Warsaw, 14th Commercial Division of the National Court Register, under KRS number 0000371294, NIP (VAT ID) 5291788833, REGON 142689307, share capital PLN 5,000.00.

Act on consumer rights – the Polish Act of 30 May 2014 on consumer rights.

§ 2 Contacting the Service Provider

1. Postal address: ul. Sadowa 21, 05-825 Grodzisk Mazowiecki, Poland.
2. E-mail address: contact@soft-tennis.eu.
3. The cost of data transmission incurred by the Service Recipient results from the basic tariff of the internet service provider whose services the Service Recipient uses.

§ 3 Technical requirements

1. To use the digital content covered by the Terms, you need: an active e-mail account, a device with internet access, and a web browser supporting JavaScript and cookies.

§ 4 The Contract

1. The Service Recipient may voluntarily subscribe to the Newsletter.
2. To receive the Newsletter, it is necessary to conclude the Contract.
3. E-mail messages sent under the Contract will be directed to the e-mail address provided by the Service Recipient at the moment of concluding the Contract.
4. To conclude the Contract, the Service Recipient provides their e-mail address in the place designated for this in the Store. At the moment of subscribing to the Newsletter, the Contract is concluded for an indefinite period and the Service Provider will begin performing it for the Service Recipient, subject to point 6.
5. A Service Recipient who subscribes a given e-mail address to the Newsletter for the first time receives, in the welcome message, a one-time 10% discount code, valid for 30 days from generation, entitling them to a discount on purchases in the Store worth at least PLN 150 gross. The code is granted once per e-mail address, does not cover discounted products, cannot be combined with other discount codes or promotions, and cannot be exchanged for cash. Unsubscribing from the Newsletter does not invalidate a previously received code.
6. For proper performance of the Contract, the Service Recipient is obliged to provide a correct e-mail address.
7. The Newsletter is delivered once the Service Provider has created messages intended for Service Recipients; the Service Provider does not commit to any specific sending frequency.
8. Messages sent as part of the Newsletter contain information about the possibility of unsubscribing, as well as an unsubscribe link.
9. The Service Recipient may unsubscribe from the Newsletter, without giving a reason and without incurring any costs, at any time, using the link referred to in point 8, the consent settings in their Store account, or by sending a message to the Service Provider's e-mail address given in § 2 of the Terms.
10. Using the unsubscribe option results in the immediate termination of the Contract.

§ 5 Complaints

I. General provisions

1. The Service Provider requests that complaints concerning the digital content covered by the Terms be submitted to the postal or electronic address indicated in § 2 of the Terms.
2. The Service Provider will respond to a complaint within 14 days of receiving it.

II. Privileged Service Recipients

1. The Service Provider is liable towards the Privileged Service Recipient for the conformity of performance with the Contract, as provided for by generally applicable law, in particular the provisions of the Act on consumer rights.
2. In the event of improper performance of the Contract, the Privileged Service Recipient may exercise the rights regulated in Chapter 5b of the Act on consumer rights.
3. If the Service Provider has not delivered the digital content covered by the Contract, the Privileged Service Recipient may call on it to deliver it. If, despite this, the Service Provider does not deliver it without delay or within an additional, expressly agreed period, the Privileged Service Recipient may withdraw from the Contract.
4. The Privileged Service Recipient may withdraw from the Contract without calling for delivery of the digital content if: it is clear from the Service Provider's declaration or the circumstances that it will not deliver it, or if the agreed delivery date was of significant importance to the Privileged Service Recipient and the Service Provider did not deliver it by that date.
5. The Service Provider is liable for non-conformity of the Newsletter with the Contract which occurred or became apparent during the time it was to be delivered under the Contract.
6. If the digital content is not in conformity with the Contract, the Privileged Service Recipient may demand that it be brought into conformity with the Contract.
7. In the event of non-conformity with the Contract, the Privileged Service Recipient is obliged to cooperate with the Service Provider, to a reasonable extent and using the technical means least burdensome for them, to determine whether the non-conformity results from the characteristics of the Privileged Service Recipient's digital environment.
8. Additionally, if the digital content is not in conformity with the Contract, the Privileged Service Recipient may submit a declaration of withdrawal from the Contract where: bringing it into conformity is impossible or requires excessive costs pursuant to Article 43m(2) and (3) of the Act on consumer rights; the Service Provider has not brought the content into conformity with the Contract within a reasonable time and without excessive inconvenience; the non-conformity persists despite attempts to remedy it; the non-conformity is significant enough to justify withdrawal without first demanding conformity; or it is clear from the Service Provider's declaration or the circumstances that it will not bring the content into conformity with the Contract within a reasonable time or without excessive inconvenience.

III. Out-of-court complaint and redress procedures

1. The Service Provider informs the Consumer of the possibility of using out-of-court complaint and redress procedures. The Consumer may use, among others: the assistance of the relevant European Consumer Centre, mediation conducted by the locally competent Voivodeship Inspectorate of Trade Inspection, and the assistance of a permanent consumer arbitration court.
2. The above provision is for information purposes; the use of out-of-court methods is voluntary for both parties.
3. The Consumer may additionally use the free assistance of a municipal or district consumer ombudsman.

§ 6 Right of withdrawal from the Contract

1. The Privileged Service Recipient has the right to withdraw from the Contract concluded with the Service Provider within 14 days without giving any reason.
2. The withdrawal period expires 14 days from the day the Contract is concluded.
3. To exercise the right of withdrawal, the Privileged Service Recipient must inform the Service Provider, using the contact details given in § 2 of the Terms, of their decision by way of an unequivocal declaration (for example, a letter sent by post or e-mail). Withdrawal from the Contract may also take place by unsubscribing from the Newsletter in accordance with § 4 point 8 of the Terms.
4. To meet the deadline, it is sufficient to send the information before it expires.

§ 7 Personal data

1. The controller of personal data provided by the Service Recipient in connection with the Contract is the Service Provider. Detailed information can be found in the Privacy Policy available in the Store.
2. The purpose of processing the Service Recipient's data is: performing the Contract (basis: Article 6(1)(b) GDPR); analysing the effectiveness of messages sent under the Contract in order to establish general principles for effective mailing (basis: the Service Provider's legitimate interest, Article 6(1)(f) GDPR); establishing, pursuing or defending possible claims related to the Contract (basis: the Service Provider's legitimate interest, Article 6(1)(f) GDPR).
3. Providing data is voluntary, but necessary to conclude the Contract and deliver the Newsletter.
4. Data will be processed until: the Contract ceases to be in force; the possibility of pursuing claims related to the Contract ceases; an objection to processing is accepted — depending on what applies in the given case.
5. The Service Recipient has the right to demand: access to their personal data, its rectification, erasure, restriction of processing, transfer of data to another controller, and the right to object at any time to processing based on Article 6(1)(f) GDPR.
6. To exercise their rights, the Service Recipient should contact the Service Provider.
7. If the Service Recipient considers that their data is being processed unlawfully, they may lodge a complaint with the President of the Personal Data Protection Office (UODO).

§ 8 Changes to the Terms or the Newsletter

1. The Service Provider reserves the right to amend the Terms only for important reasons, understood as: a change in the Newsletter's functionality requiring modification of the Terms; a change in the law affecting the performance of the Contract, or the adaptation of services to recommendations, guidelines, orders, rulings, decisions, interpretations or resolutions of authorised public authorities; a change in the Service Provider's contact or identification details.
2. Information about a planned amendment to the Terms will be sent to the Service Recipient's e-mail address provided at the moment of concluding the Contract at least 7 days before the changes take effect.
3. If the Service Recipient does not object to the planned changes before they take effect, it is assumed that they accept them, which does not prevent termination of the Contract in the future.
4. If the Service Recipient does not accept the planned changes, they should send information to that effect to the Service Provider's e-mail address given in § 2 of the Terms, which will result in the termination of the Contract at the moment the planned changes take effect.
5. The Service Provider may make a change to the Newsletter that is not necessary to maintain its conformity with the Contract, for a reason indicated in point 1 or due to a change in the Newsletter's functionality. Such a change involves no costs for the Privileged Service Recipient; points 2–4 apply accordingly.
6. If a change referred to in point 5 significantly and negatively affects the Privileged Service Recipient's access to or use of the Newsletter, the Service Provider will send to their e-mail address, with appropriate advance notice and on a durable medium, information about the characteristics and date of the change and the rights available to them.

§ 9 Final provisions

1. The Service Recipient is prohibited from providing unlawful content.
2. The Contract is concluded in Polish.
3. The Contract is governed by Polish law, subject to point 4.
4. The choice of Polish law for a Contract concluded with a Consumer does not revoke or limit the Consumer's rights under mandatory provisions of law applicable in situations where no choice of law is made. If the applicable national provisions provide broader protection, the broader protection applies.
5. In the event of a dispute with a Service Recipient who is not a Privileged Service Recipient, the competent court will be the court competent for the Service Provider's registered office.