Questions and answers
Equipment, delivery and buying. If your question is not here, write to us; the sales team replies within 24 hours on working days.
ISTF rules do not forbid it; they only require both string faces to be the same and the strings to cross. The difference is weight. A strung tennis racket usually weighs over 300 g, a soft tennis racket 210–275 g, and the ball is half the weight of a tennis ball. For one trial session a tennis racket will do. Which racket to choose for the long run is covered in the racket guide.
Yes. The court has the same dimensions. The net should hang level along its whole length, so before play you unhook the strap that pulls it down at the centre in tennis, or prop the net up in the middle. The full rules are on the rules page.
The aluminium Kenko STR-88. It weighs 275 g, comes with permanent factory strings and costs less than the carbon frame. The carbon KTR-24 weighs 210–225 g, has replaceable strings and a G2 or G3 grip, and is for players who are staying with soft tennis. The racket finder picks a model in four questions.
G2 is the thinner one, which we sell to women and juniors. G3 is the thicker one, for men. The choice applies to the carbon KTR-24; you pick the size from the list when ordering.
A box of 12 Kenko Standard training balls, white or yellow. They have the same weight and diameter as tournament balls, and a beginner will not feel the difference. One box is enough for two people practising. The TSOW-V tournament balls are for matches; that is the ball played at PSTA and ISTF events. More in the balls guide.
With the Kenko needle pump, pushing the needle straight into the valve the way you inflate a volleyball. Pressure holds for a few weeks, then a few strokes of the pump are enough. A correctly inflated ball dropped from 150 cm bounces to 70–80 cm.
In Poland delivery is free from PLN 399. Below that, an InPost parcel locker costs PLN 15.99 and a courier PLN 21.99. Delivery abroad is always paid, to the European Union PLN 59.99. Details are on the shipping page.
Orders paid by 12:00 on a working day ship the same day, later ones the next working day, from our warehouse in Grodzisk Mazowiecki. Within Poland a parcel usually arrives in 1–3 working days from payment, in the EU in 3–7. If a product is on pre-order, the shipping date is shown next to the price.
Yes, to European Union countries, other European countries and Ukraine. The cart shows the cost and delivery time once you pick the country. For deliveries outside the EU customs area, duties and taxes in the destination country are paid by the buyer.
BLIK, Visa and Mastercard cards, fast bank transfers, Apple Pay and Google Pay through PayU, and PayPo deferred payment. Prices are in Polish złoty; other currencies are shown as a guide at the NBP rate.
A consumer has 14 days from receiving the parcel to withdraw from the contract without giving a reason. Send the declaration by e-mail and the goods to the warehouse address, ul. Sadowa 20, Grodzisk Mazowiecki, Poland, marked "Return". The money comes back through the same payment channel within 14 days. Step by step on the returns page.
Yes. When ordering, tick that you are buying for a company and enter your VAT ID; we send the invoice to the e-mail address on the order.
Clubs, schools, coaches and retailers buy on invoice, on wholesale terms that we agree after you apply. We help with a first demo and with choosing equipment. The form is on the partnership page.